Terms of Service | Booked55

These Terms of Service ("Terms") govern your access to and use of the Booked55 platform, including the web application, mobile app, API, MCP server, and related services (collectively, the "Service") provided by Booked55 ("we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms. "You" means the person who accepts these Terms and, when that person accepts on behalf of an organization, that organization as well.

1. Accepting These Terms

You accept these Terms by ticking the box that says you agree to them. We ask for it at each of these points, and you cannot continue without it:

when you create a Booked55 account, whether with an email address and password or by signing up with Google, Microsoft or Apple;
when you set up an account someone invited you to, on the page where you choose your password;
when you send the form on a team join link, before you go on to payment.

Everyone accepts for themselves. When an organization invites people to its workspace, each of them accepts these Terms personally when they set up their account. If you do not agree, do not create an account or use the Service.

When you accept, we record which version of these Terms you accepted, the date and time, your IP address, and your browser details (its user agent). A version is identified by the "Last updated" date at the top of this page.

If you create an account or accept these Terms on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

2. Eligibility

You must be at least 16 years of age to use the Service. By using the Service, you represent that you meet this requirement and that you have the authority to agree to these Terms on behalf of yourself or the organization you represent.

3. Account Registration

To use the Service, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use.

An organization that adds people to its workspace is responsible for what they do there, for deciding who has access, and for removing access when someone leaves.

4. Use of the Service

4.1 Permitted Use

You may use the Service for lawful business purposes in accordance with these Terms. This includes managing contacts, companies, events, tasks, pipelines, campaigns, and using AI-powered features as part of your workflow.

4.2 Prohibited Use

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable law or regulation, including the outreach laws in Section 5
Use the Service to send unsolicited bulk communications (spam) in violation of applicable anti-spam laws
Send phishing or deceptive messages, or impersonate any person or organization
Upload, store, or send content that is unlawful, harassing, or defamatory, or that infringes anyone's intellectual property or privacy rights
Upload or transmit malicious code, viruses, or harmful data
Attempt to gain unauthorized access to the Service, other accounts, or our systems
Reverse-engineer, decompile, or disassemble any part of the Service
Scrape, crawl, or use automated means to extract data from the Service beyond approved API usage
Get around or overload our rate limits, usage limits, or security controls, or otherwise interfere with or disrupt the Service or the infrastructure supporting it
Resell, sublicense, or redistribute the Service without our prior written consent

5. Calls, Texts, Email, and Recording

Booked55 gives you tools for reaching people: email campaigns, email sequences, call and follow-up tasks, and meeting recording. You decide who to contact, when, how, and with what message, and you are responsible for following every law that applies to that outreach. Features such as unsubscribe links help, but using them does not by itself make your outreach lawful. Nothing in the Service is legal advice.

5.1 Calls and Text Messages

If you call or text people using the Service or contact details you keep in it, you must:

get prior express written consent wherever the Telephone Consumer Protection Act (TCPA) or a state law requires it, including before any call or text made with an automatic telephone dialing system or with a prerecorded, artificial, or AI-generated voice;
honor a request to stop, made in any reasonable way, promptly and within the time the law allows;
check the National Do Not Call Registry, the state do-not-call lists that apply to you, and your own internal do-not-call list before you call or text, unless an exemption applies, and keep that internal list up to date;
follow the calling-hour limits and caller ID rules in federal and state law.

5.2 Email

Every commercial email you send using the Service must follow the CAN-SPAM Act, state email laws, and the anti-spam laws of the recipient's country, such as Canada's Anti-Spam Legislation (CASL). That includes:

accurate "From", "Reply-To", and routing information, and subject lines that do not mislead;
identifying the message as an advertisement where the law requires it;
your valid physical postal address in every message;
a working way to unsubscribe, honored within 10 business days;
never sending marketing to someone again after they opt out, including by adding them to another list, campaign, or sequence;
the consent that CASL and similar laws require before you send.

5.3 Contact Lists

Do not upload or contact people from lists you bought, rented, harvested, or scraped unless the people on them gave the consent the law requires for the outreach you plan. Keep records of where your contacts came from, of when and how each person gave consent where consent is required, and of every opt-out request. We may ask to see those records when we look into a complaint.

5.4 Recording Calls and Meetings

Some states and countries require the consent of everyone on a call before it is recorded. If you use meeting recording, or record calls in any other way in connection with the Service, you must give the notice and get the consent the law requires from every participant, guests included. Do not disable, hide, or remove the notetaker's recording notice, and if a participant objects, remove the notetaker from the meeting. The chat message the notetaker posts is notice that recording is happening; it is not, by itself, consent. Our Privacy Policy explains how meeting recording works.

5.5 Insurance and Financial Services

If you sell insurance, annuities, securities, or other financial products, the rules of your industry are yours to follow. They include holding the licenses and appointments your work requires, state unfair trade practices, advertising, and solicitation rules, replacement rules, and any rules your carriers, broker-dealer, or regulators set for how you contact people and keep records. Do not rely on the Service as your system of record for a regulatory record-keeping requirement unless you have confirmed it meets that requirement.

5.6 Consumer Reports

Booked55 is not a consumer reporting agency, and nothing in the Service, including contact enrichment, is a consumer report under the Fair Credit Reporting Act (FCRA). You must not use the Service or any information from it to decide whether someone is eligible for insurance, credit, employment, or housing, or to set the price or terms of any of them.

6. Sensitive Data You Must Not Store

Booked55 is built to manage business relationships, not to hold sensitive personal information. Do not upload, store, type, record, or send through the Service any of the following:

protected health information (PHI) as defined under HIPAA, or any other medical or health information about a person;
Social Security numbers, Social Insurance numbers, driver's license or passport numbers, or other government ID numbers;
bank account, credit card, debit card, or other financial account numbers;
passwords or security answers for other services.

Booked55 is not a HIPAA business associate and will not sign a business associate agreement (BAA). If your business is covered by HIPAA, do not use the Service for any activity that involves PHI.

Meeting recording captures whatever is said on a call. If a meeting may cover health information or any of the data above, mark it “Don't record” before it starts.

You remain responsible for your own obligations under the Gramm-Leach-Bliley Act (GLBA), state insurance data security laws, and any similar law that applies to the personal information you handle. If sensitive data reaches the Service anyway, delete it, and contact us if you need help removing it.

7. Your Data

7.1 Ownership

You retain all rights to the data you upload, create, or import into the Service ("Your Data"). We do not claim ownership of Your Data. You grant us a limited, non-exclusive license to host, process, and display Your Data solely as necessary to provide the Service to you.

7.2 Data Responsibility and Consents

You are responsible for the accuracy and legality of Your Data. If you import personal data of third parties (such as contacts), you are responsible for ensuring you have the appropriate legal basis to do so under applicable privacy laws.

You represent that you have, and will keep, every right, notice, and consent the law requires to collect that data, store it in the Service, and use it the way you do, including to contact the people it describes.

7.3 How We Process Your Data

You control Your Data and decide how it is used. We process it on your instructions and only to provide the Service, as described in our Privacy Policy. The providers we use to do that are listed on our Subprocessors page.

7.4 Data Portability

You may export Your Data at any time through the Service's built-in export features or by contacting our support team.

8. AI Features

The Service includes AI-powered features such as email drafting, contact enrichment, company search, and MCP server integrations. These features are provided as productivity tools. AI-generated content is a suggestion and may contain inaccuracies. You are responsible for reviewing and approving any AI-generated output before acting on it or sending it to third parties.

We do not guarantee the accuracy, completeness, or suitability of AI-generated content for any particular purpose.

Do not use AI output to make automated decisions, meaning decisions made without meaningful human review, that have legal or similarly significant effects on a person. Section 5.6 separately forbids using the Service to decide anyone's eligibility for insurance, credit, employment, or housing at all.

9. Third-Party Integrations

The Service allows you to connect third-party services such as Gmail, Google Calendar, and external AI clients via MCP. Your use of these integrations is subject to the respective third party's terms and privacy policies. We are not responsible for the practices of third-party services. You must also follow the rules of any email, calendar, or messaging service you connect, including its sending limits.

10. API and MCP Server Usage

Access to the Booked55 API and MCP server is subject to rate limits and usage policies. API keys are confidential and should not be shared. You are responsible for all activity conducted through your API keys. We reserve the right to revoke API access if usage violates these Terms.

11. Fees and Payment

Certain features of the Service may require a paid subscription. Fees are described on our Pricing page. All fees are non-refundable except as required by applicable law or as otherwise stated at the time of purchase. We reserve the right to change pricing with reasonable notice.

Credit card surcharge. From November 16, 2026, when you pay an invoice by credit card, we add a surcharge of 2.4% of the invoice to cover what processing the card costs us. It appears as a separate line on the invoice and the receipt and is never more than that cost. We do not add it to payments by debit or prepaid card, to cards with a billing address outside Canada and the United States, or where the law prohibits or limits it: currently Quebec, Connecticut, Massachusetts, Maine, Puerto Rico, Colorado, Oklahoma, New York and California. Paying by debit card avoids it. Organizations created before October 16, 2026 never pay it. When we refund all or part of a payment, we refund the surcharge in the same proportion.

12. Intellectual Property

The Service, including its software, design, branding, documentation, and all related intellectual property, is owned by Booked55 and protected by applicable intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or branding.

13. Copyright Complaints

We respond to notices of claimed copyright infringement under the US Digital Millennium Copyright Act (DMCA) and similar laws.

13.1 Sending a Notice

If you believe material in the Service infringes your copyright, email the address in Section 20 with:

your name, postal address, telephone number, and email address;
the copyrighted work you say is being infringed;
the material you say infringes it, and where it is in the Service, in enough detail for us to find it;
a statement that you believe in good faith that the use is not authorized by the copyright owner, its agent, or the law;
a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act for the owner;
your physical or electronic signature.

13.2 Counter-Notice

If we remove or disable material you posted because of a notice, you may send a counter-notice to the same address with:

your name, postal address, telephone number, and physical or electronic signature;
the material that was removed and where it appeared before it was removed;
a statement, under penalty of perjury, that you believe in good faith the material was removed by mistake or misidentification;
your consent to the jurisdiction of the federal district court for your address (or, if you are outside the United States, any judicial district in which we may be found), and your agreement to accept service of process from the person who sent the notice.

We will send a copy of a valid counter-notice to the person who sent the original notice. We may restore the material 10 to 14 business days after we receive the counter-notice, unless that person tells us they have filed a court action about it.

13.3 Repeat Infringers

We terminate, in appropriate circumstances, the accounts of users who repeatedly infringe. Anyone who knowingly makes a false claim in a notice or counter-notice may be liable for the damages it causes.

14. Suspension and Termination

You may close your account at any time by contacting us. We may suspend or terminate your access if you violate these Terms, if required by law, or if we discontinue the Service.

We may also suspend or limit your access, in whole or for specific features such as sending email, if:

you break the rules in Sections 4, 5, or 6, or we reasonably believe you have;
we receive complaints about your outreach, such as spam, unwanted calls or texts, or recording without consent;
your use creates legal or security risk for us, for other customers, or for the people you contact;
a provider we rely on to deliver the Service requires it;
your payment is overdue.

We may act immediately and without notice when we believe it is needed to protect the Service, other customers, or the people you contact, or to comply with the law. Where it is practical and lawful, we will tell you why and what you can do to resolve it.

Upon termination, your right to use the Service ceases immediately. We will retain Your Data for a reasonable period to allow you to export it, after which it will be deleted in accordance with our Privacy Policy.

15. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BOOKED55 SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

17. Indemnification

You agree to defend, indemnify, and hold harmless Booked55, its officers, directors, employees, and agents from any claims, damages, losses, fines, penalties, and expenses (including reasonable attorney's fees) arising from:

your use of the Service;
Your Data, including any claim that you had no right or consent to collect, upload, or use it;
your calls, texts, emails, messages, and recordings, including claims under the TCPA, do-not-call rules, the CAN-SPAM Act, CASL, state telemarketing and email laws, and call recording or wiretapping laws;
your violation of these Terms, including the rules in Sections 4, 5, and 6;
your infringement of any third-party rights.

This includes claims arising from what the people in your organization's workspace do. We will tell you promptly about a claim we ask you to defend. You may not settle it in a way that admits fault for us or places an obligation on us without our written consent, and we may take part in the defense with our own lawyers at our own cost.

18. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved in the courts located in Ontario, Canada.

19. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or through a notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. We may also ask you to accept a new version, and we record that acceptance as described in Section 1.

20. Contact Us

If you have questions about these Terms, or want to send a copyright notice, please contact us:

Email: [email protected]
Website: booked55.com/contact